30-Day “Picky Cat” Guarantee
Every cat is unique. We make returns and swaps completely stress-free.
1. Domestic US Fulfillment & RMA Protocol
All CatMaxing items are fulfilled directly through our domestic US warehouse network (via UPS, FedEx, and USPS).
To initiate a return or exchange under our 30-Day Guarantee, please contact our concierge at support@catmaxing.com with your Order ID. We will issue an official RMA (Return Merchandise Authorization) number and prepaid routing label.
2. Condition & Cleanliness
Because items relate to pet hydration and rest, returned items should be gently wiped clean of stray hair, drained of water (for fountains), and repacked in their original cartons with all cables and accessories included.
3. Fast Refunds via Stripe
Once your return parcel is scanned back at our domestic fulfillment hub, your refund is automatically processed back to your original payment method (Stripe, Apple Pay, Google Pay, or Credit Card) within 2–4 business days.
4. Damaged or Defective Items
If your package arrived damaged in transit or experienced a manufacturing defect, notify us within 48 hours with a quick photo. We will immediately rush out a brand-new replacement from our nearest US warehouse at zero cost.